Space products live in high-stakes environments where the people operating them hold knowledge no dashboard can replace. Bringing those voices into the product loop early keeps missions resilient and customers confident.
Start With The Critical Operations Moments
I map the journey from tasking to delivery to pinpoint the decisions where human judgment still outperforms automation. Those moments—like confirming payload health after an anomaly or validating imagery relevance for a wildfire response—deserve dedicated feedback channels.
Blend Live, Shift, and Asynchronous Reviews
Mission control needs tight coordination, while downstream partners thrive on flexibility. I design a mix of real-time war rooms for launch windows, shift-change briefs for ground crews, and asynchronous review queues for analysts so we capture insights without exhausting teams.
Equip Operators With Context
Operators share better feedback when they know why a choice matters. We invest in tooling that surfaces user stories, mission objectives, and recent product changes alongside telemetry. That context turns status updates into actionable guidance for the roadmap.
Close The Loop With Engineering
Feedback loses credibility if it disappears into a backlog. I pair each review stream with clear service levels for triage, resolution, and communication. Engineers share back what changed, what remains open, and how risk is mitigated so trust compounds across launches.
Celebrate Shared Accountability
Space missions succeed when disciplines act as partners. I highlight operator wins in product reviews, bring customers into sprint demos, and document how their input steered outcomes. The result is a culture where feedback is not a gate—it is our competitive edge.
The sky may be contested, but with intentional feedback loops, the mission stays grounded in real-world needs.